Implementing Provider, Patient:Provider and Patient Facing Interventions in a Virtual Environment

May 16, 2016 10:55 AM – 12:25 PM

Rosalyn Scott1,, MD, Manny Dominguez1, PhD, Deborah Burgess2, MD, Terry Lynn Oroszi1, MS,  Jennie Gallimore3, PhD
1Veteran's Health Administration, 2The Salus Group, 3Wright State University

The Veterans Health Administration is the largest integrated health system in the world serving Veterans in both urban and rural environments. In order to enhance clinical outcomes and education a VA Virtual Medical Center (VMC) has been launched as a collaborative care and learning environment. Capabilities include virtual clinics with integration of telehealth technologies, cybraries with electronic resources and searchable medical content, serious medical games, e-learning platforms and conference venues. Our implementation strategy leverages ways in which the VMC can be synergistic with existing care models; decrease repetitive staff activities; increase dissemination of and participation in educational interventions; provide effective education; capture productivity measures; and, be easy to navigate. Initial implementation includes five pilot projects in the areas of diabetes, sleep disturbances, congestive heart failure, obesity, and palliative care. Interventions include staff training for new protocols, peer and professional coaching for patients with chronic diseases, shared medical appointments, and patient education. This technology demonstration will highlight how the VMC is being used to achieve the pilot project goals and is positioned for advancing excellence in the care of our Veterans.